Shipping policy

Shipping Policy

Last Updated: June 2026

At Deep South Honey Company, we take pride in carefully packaging every order and getting a little Southern sweetness on its way to you as quickly as possible.

Order Processing

Most orders are processed within 1–3 business days after payment is received.

During periods of high order volume, holidays, sales events, or severe weather, processing times may be extended. If a significant delay occurs, we will make every effort to notify you using the contact information provided at checkout.

Orders are not processed, shipped, or delivered on weekends or major holidays.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on the weight of your order, destination, and selected shipping method.

Estimated delivery times provided by carriers are estimates only and are not guaranteed.

Once a package leaves our facility and is accepted by the shipping carrier, delivery times are outside of our control.

Shipping Carriers

We may ship orders using carriers including:

  • USPS
  • UPS
  • FedEx
  • Other trusted shipping partners as needed

The carrier used for your order will be determined based on the most efficient and cost-effective shipping method available.

Tracking Information

When available, tracking information will be sent to the email address provided at checkout once your order has shipped.

Please allow up to 24 hours for tracking information to update within the carrier's system.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided, delivery delays, returned packages, or additional shipping charges may occur.

If you notice an error in your shipping information, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee address changes once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

Deep South Honey Company, LLC is not responsible for packages that are:

  • Lost in transit
  • Delayed by the carrier
  • Marked as delivered but not received
  • Stolen after delivery

If you experience an issue with delivery, we encourage you to contact the carrier directly. We will gladly assist by providing tracking information and any documentation reasonably available to us.

Weather & Temperature Considerations

Many of our products contain natural ingredients that may be affected by extreme temperatures during transit.

While we take reasonable steps to package products appropriately, Deep South Honey Company, LLC cannot guarantee product condition resulting from exposure to excessive heat, cold, weather events, or carrier handling delays once the package has been shipped.

Customers in warmer climates should consider retrieving packages promptly after delivery.

Local Pickup

We proudly offer local pickup for customers in our area.

Customers selecting local pickup will receive notification when their order is ready.

We kindly ask that pickup orders be collected within 7 days of notification. If additional time is needed, please contact us and we will do our best to accommodate reasonable requests.

Orders that remain unclaimed after 7 days without customer communication may be canceled at our discretion. Canceled pickup orders may be subject to a 10% restocking fee as outlined in our Refund & Return Policy.

Before cancellation, we may attempt to contact you using the information provided at checkout.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the product and packaging

Each situation will be reviewed individually, and we will work with you to determine an appropriate resolution in accordance with our Refund & Return Policy.

Questions?

If you have questions about shipping, delivery, or local pickup, we're happy to help.

Deep South Honey Company
Southern by Nature 🍯🐝

Corporate Office
9622 Trade Center Dr
Sebastian, FL 32958

Email: contact@deepsouthhoneycompany.com

Phone: Coming Soon

Thank you for supporting our family, our bees, and our little piece of the South. 💛