Returns & Refunds Policy

At Deep South Honey Company, we take pride in every product we harvest, create, and package. Your satisfaction is important to us, and we are committed to providing high-quality products and excellent customer service.

Honey and Food Products

Due to food safety regulations, we cannot accept returns or exchanges on honey, infused honey, or any edible products once they have been delivered or picked up.

If your order arrives damaged, incorrect, or defective, please contact us within 7 days of receiving your order. Include your order number and photos of the issue, and we'll work with you to make it right.

Natural Crystallization of Raw Honey

At Deep South Honey Company, our honey is raw and minimally processed to preserve the natural qualities created by our bees.

Because of this, your honey may naturally crystallize over time. Crystallization is a normal and expected process for raw honey and is often a sign of its purity. The speed at which honey crystallizes can vary depending on the floral source, temperature, and storage conditions.

Crystallized honey is safe to consume and does not indicate spoilage, contamination, or a defect in the product. For this reason, natural crystallization is not considered a valid reason for a return, exchange, or refund.

To return crystallized honey to a liquid state, place the container in warm (not boiling) water and stir occasionally until the crystals dissolve. Avoid overheating, as excessive heat may diminish some of the natural properties of raw honey.

Non-Food Products

Unused, unopened, and unaltered non-food products—including candles, wax melts, soaps, lip balms, and other bee-made goods—may be eligible for return within 14 days of delivery or pickup.

Returned items must be in their original condition and packaging. Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.

Damaged, Defective, or Incorrect Orders

We carefully inspect every order before it leaves our hands. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery or pickup.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging, if applicable

Once reviewed, we may offer:

• A replacement product
• Store credit
• A full or partial refund

The resolution provided will be determined at our discretion based on the circumstances of the claim.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for refunds to appear on your account after they have been processed. Processing times may vary depending on your bank or payment provider.

Items Not Eligible for Return or Refund

The following items are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect:

• Raw honey
• Infused honey
• Other edible products
• Opened or used products
• Personalized or custom-made items
• Gift cards

Local Pickup Orders

Customers will be notified when their order is ready for pickup.

We kindly ask that local pickup orders be collected within 7 days of notification. We understand that life happens, and if you need additional time, simply reach out to us and we'll do our best to accommodate you.

Orders that have not been picked up within 7 days and for which no communication has been received may be canceled at our discretion. Canceled pickup orders may be subject to a 10% restocking fee to help cover processing, handling, and inventory management costs.

Please inspect your order at the time of pickup whenever possible. Any issues with a local pickup order should be reported within 7 days of pickup.